Do this and you will have satisfied clients
As an organization, one of your goals is to have satisfied clients. Clients who are satisfied give you repeat business as well as referrals. On the other hand, if a client is dissatisfied you are losing revenue. They may take their business elsewhere or even give you a bad referral. Watch out for the symptoms It is really easy to miss out on symptoms. If a client does not pay you on time, they are having doubts about the actual value you offer to them. The client is having a hard time connecting your services to the bill you sent them. Or you ended up creating something that was different from the client’s expectations. What to do in this scenario? Catch this early, at least in your first billing cycle. Meet the client in person when you present your first invoice and chat with them about how things are going. Explain how you have billed them and explain the structure of the invoice. Get a verbal approval from the client. If they express any concerns, acknowledge...